Returns and warranty

Returnable

• Anything that arrived damaged, incomplete or not what you ordered.
• Unopened items in original packaging, with anti-static bags and accessories intact.
• Any part that fails from a manufacturing defect inside the warranty window, whether or not it has been used.

Not returnable

• Lithium cells you simply no longer want. Once a pack has travelled we cannot verify how it has been stored or charged, and reselling it would push that risk onto the next buyer. Faulty and damaged cells are a different matter and are covered.
• Soldered, cut or modified parts. A flight controller with pads soldered, a motor with shortened leads, a frame that has been drilled. This is the ordinary consequence of installing something.
• Crash damage. A bent shaft, a cracked arm or a shorted ESC after an impact is not a defect. We will always look at photographs before deciding, because sometimes what looks like crash damage is a bearing that failed first.
• Propellers that have been flown. They are consumables.

1. Open the order from your orders and press Start a return. Pick the lines, and the quantity on each, if only part of the order is affected.
2. Say what happened and attach photographs. For a defect, a short video of the failure is worth more than any description.
3. We respond within two working days with either a reverse pickup or a prepaid label. Do not post anything back before you have that: an unannounced parcel cannot be matched to your order.
4. Once the item reaches us it is inspected and you are told the outcome and the reason for it, whichever way it goes.

Approved refunds go back to the original payment method. There is no store credit unless you ask for one.

Card, UPI, net banking

5–7 working days

Cash on delivery

Bank transfer, 3–5 working days

Refund of original shipping

If the fault was ours

Return shipping

Ours if faulty, yours if not

The clock starts when the refund is issued at our end, not when it appears in your account: the remaining days belong to the payment network and your bank.

A refund on a dispatched order also produces a GST credit note. If you claimed input tax credit on the original invoice you will need to reverse the corresponding proportion. How credit notes work.

Manufacturing defects are covered for six months whether or not the part has been used. The hard part is telling a defect from ordinary wear or a crash, so here is how we do it.

• Covered: a bearing that fails without impact, a delaminating winding, an ESC that fails at rest, a board that never worked.
• Not covered: impact damage, water ingress, reverse polarity, over-current from a mismatched setup, and anything with visible scorching around a pad that was soldered.

Where a manufacturer offers longer cover than six months we pass the claim through to them and stay on the thread rather than handing you their support address and stepping back.

Nothing on this page reduces your rights under the Consumer Protection Act 2019 or the Consumer Protection (E-Commerce) Rules 2020. Where those rules give you a stronger remedy than the terms above, the stronger one applies.

Our grievance officer and the escalation path are on the contact page, as those rules require.