Battery shipping policy
Lithium cells are dangerous goods. This is what that means for how your pack is packed, how charged it arrives, how long it takes, and the one destination we will refuse.
- Updated
- Sections
- 5
Lithium polymer and lithium-ion cells are classified UN3480 and UN3481 under the UN Model Regulations, adopted in India through the carriers’ own dangerous-goods rules. A cell that is damaged, over-charged or shorted can enter thermal runaway, which is a fire that supplies its own oxygen and cannot be put out with a normal extinguisher.
That is the whole reason for everything below. It is not paperwork.
Every order containing a cell moves by road. We do not offer an air option for batteries at any price, to any address, including our own city.
- Dangerous-goods surcharge
- ₹49.00
- Added transit time
- +3 working days
- Air freight
- Not offered
- Andaman & Nicobar, Lakshadweep
- Cannot be shipped
Told to you before you pay, not after
Product pages carry a Surface only marker, and the shipping quote at checkout shows the surcharge and the extra days as separate lines. If your address is in the islands, checkout blocks the order at the point you enter it rather than taking the money and cancelling in the morning.
Every cell that leaves here is prepared the same way.
- Shipped at storage charge. Roughly 30% of capacity, or about 3.8 V per cell. This is the state a lithium pack is safest and happiest to sit at. Charge it before you fly it; do not read a low reading as a fault.
- Terminals capped and taped. Bare leads are the most common cause of a short in transit.
- Individually bagged, then boxed. Cells never travel loose against each other or against metal parts in the same order.
- Marked and declared. The outer carton carries the correct lithium handling mark, and the consignment is declared to the courier. An undeclared battery is how a courier ends up with a fire it was not equipped for.
Check the pack before you charge it. Specifically:
- Any swelling, puncture or smell means stop. Do not charge it, do not connect it. Photograph it and contact us the same day.
- Check the resting voltage against the storage figure above. A pack that arrives near zero has been sitting discharged and should not be charged before you talk to us.
- Keep the packaging until you are satisfied. A courier claim needs it.
Refusing a visibly damaged delivery at the door is always the right call and costs you nothing.
A battery can be returned if it is faulty or if it arrived damaged. It cannot be returned simply because you changed your mind: once a cell has left our packing bench and travelled, we cannot verify how it has been stored or charged, and reselling it would push that risk onto the next buyer.
Do not post a damaged or swollen cell back to us. Tell us first. Reverse movement of a compromised cell has to be arranged with a carrier who will accept it, and we will organise that.
This policy exists because a lithium fire in a courier van is somebody else’s emergency caused by our packing. If any of it is unclear before you order, ask: contact support.